Please read these terms and conditions thoroughly before proceeding with submitting your details to us as these Terms and Conditions regulate your use and affect your legal rights and liabilities.

The Duoserve surveyors and Duoserve.co.uk takes no responsibility for any issues which may arise from the companies, or contractors which you have been referred to.

Our aim is to complete a home survey as required to get an Eco Scheme grant and if you are eligible, help put you in touch with suitable contractors or installers so that you can receive your Eco Grant installation from them and get the services you requested. By registering on the Website with your details and requirements, we will pass your details to appropriate Contractors or Installers so they can contact you to provide more information of their installation process.

Any issues with customer service, installation or standards must be reported directly with the installing company. If the installing company is unresponsive, or fails to assist you with your complaint, you will need to take the complaint to Ofgem (the scheme regulator).